The Solution

Due to the urgency of fixing the MBTA and the need for the public transit system to be reliable and fully functional, the undersigned business organizations, elected officials, and community leaders are requesting policy makers to address the following issues:

Make the T a customer-focused organization that provides first-rate service and clear communication while instilling confidence in its ridership.

Provide greater accountability and transparency for the T’s governance and management practices to ensure the entity is efficiently and effectively run while employing a productive workforce.

Develop a long-term strategic and capital plan for the T that efficiently uses its resources to enhance the current capabilities and future needs of the T, businesses and workers, while providing sufficient funding to cover the costs.

Overhaul the T’s procurement and maintenance practices so that the system is safe, reliable and in a state of good repair.

Establish metrics, milestones and regular reporting to ensure proper implementation of the T reforms within a reasonable period of time.

Ensure that the T balances its operating budget without the need for ever-increasing state assistance each year.


Gov. Baker's Action Plan to Transform the MBTA